Answers to Your Flooring Questions
Have questions about our flooring options, services, or showrooms? You're in the right place. Browse our most frequently asked questions to get the information you need—fast, clear, and hassle-free.
Installation & Process
If the product is in stock, installation can typically be scheduled within the week. Special orders
usually take a minimum of 10 days, depending on availability and shipping conditions.
Our installers usually arrive between 8:30 a.m. – 9:30 a.m.
Yes, we can move furniture for you. A furniture moving fee applies, and the cost depends on the amount and type of furniture.
Yes, we handle removal and disposal of your existing flooring.
- Product Selection – Choose your flooring in-store or with samples at home.
- Free Measure & Estimate – Schedule your in-home measurement.
- Order Placement – Pay deposit and confirm details.
- Scheduling – Once your product arrives (if special order), we’ll set your install date.
- Installation – Our licensed, bonded, and insured installers (who are our own employees, not subcontractors) complete your project.
Carpet Care & Performance
Seams are a natural part of carpet installation. Proper installation minimizes visibility, but lighting, carpet type, and pile direction may make them more noticeable.
This is called buckling. It can occur from excess moisture, humidity changes, or carpet needing to be restretched.
DIY carpet shampooing often leaves behind excess water, which weakens fibers. Seasonal changes can also cause carpet to loosen and require restretching.
Flooring Options & Cleaning
Yes.
Yes, we encourage customers to take samples home to see how they look in your space before making a decision.
Dilute cleaning solution with water and use a dry mop. Avoid harsh chemicals or excessive water.
Company Standards
- We provide free measures and estimates.
- We are licensed, bonded, and insured.
- Our installers are full-time employees, not outside contractors.